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Privacy Policy
Last updated: [June 20, 2025]
This Privacy Policy describes how coffeemachine.ae (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from our website.
1. What Information Do We Collect?
When you visit coffeemachine.ae, we collect certain information about your device, how you interact with our Site, and information needed to process your purchases. We might also collect additional information if you contact us for customer support.
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Device Information:
- Examples: Your web browser, IP address, time zone, and some cookies installed on your device. We also gather information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
- Purpose: To help us understand how our Site is used, optimize our website, and perform analytics.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
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Order Information:
- Examples: Your name, billing address, shipping address, email address, and phone number.
- Purpose: To fulfill your orders, arrange shipping, provide invoices/order confirmations, communicate with you, and screen orders for potential risk or fraud.
- Source of collection: Collected directly from you when you make a purchase.
2. How Do We Use Your Personal Information?
We use your Personal Information to provide our services, which includes:
- Processing your orders and payments.
- Shipping your products and handling returns.
- Communicating with you about your order or inquiries.
- Improving and optimizing our Site and services (e.g., by generating analytics about how customers browse and interact).
- Providing you with marketing and advertising information about our products and services (if you have opted in).
- Preventing potential fraud and ensuring the security of our Site.
3. Sharing Your Personal Information
We want to be absolutely clear: we do not sell, rent, or trade your Personal Information to third parties for their independent marketing purposes. Your privacy is paramount to us.
However, to provide our services and operate our business effectively, we do share your Personal Information with trusted third-party service providers who assist us in fulfilling our obligations to you. We only share the necessary information for them to perform their specific services, and they are obligated to keep your information secure and use it solely for the purposes for which it was provided. These services include:
- Payment Processing: To securely handle your purchases (e.g., payment gateways).
- Order Fulfillment & Shipping: To deliver your products to you (e.g., shipping companies).
- Website Hosting & Operations: To keep our website running smoothly (e.g., hosting providers, essential WordPress plugins).
- Website Analytics: To understand how our Site is used and improve your experience (e.g., Google Analytics).
- Marketing & Communication: To send you updates and offers you’ve opted into (e.g., email marketing platforms).
We may also share your Personal Information when required by law, such as to comply with a subpoena or other legal process, or to protect our rights or the safety of others. In the event of a business sale, merger, or asset transfer, your information may be part of the transferred assets.
4. Your Rights
You have rights regarding your personal information. Depending on your location and applicable laws, these may include:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate information.
- Right to Erasure: You can request that we delete your personal information in certain circumstances.
- Right to Object: You can object to us processing your personal information for certain purposes.
- Right to Withdraw Consent: If we rely on your consent to process your information, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us using the “Contact Us” details below.
5. Data Retention
When you place an order through the Site, we will keep your Order Information for our records for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless you ask us to delete this information or a longer retention period is required or permitted by law.
6. Cookies
We use cookies, which are small data files placed on your device or computer, to help our Site function correctly, track your preferences, and personalize your experience. You can control and manage cookies through your browser settings. Please note that blocking certain cookies may impact your Browse experience and limit certain Site functionalities.
7. Security
We take reasonable steps to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the “Last updated” date at the top will be revised.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [info@coffeemachine.ae]