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Shop affordable coffee machines in UAE. Choose from espresso, drip, capsule, and automatic coffee makers—perfect for every home or office setup.
Refund and Returns Policy
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your coffee machine must be unused and in the same condition that you received it. It must also be in its original packaging.
2. Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
3. Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
4. Refunds Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at {info@coffeemachine.ae}.
6. Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
7. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please email us at {info@coffeemachine.ae}
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.
9. Shipping Returns
To return your product, You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
10. Need Help?
Contact us at {info@coffeemachine.ae} for questions related to refunds and returns.